Frequently asked questions

Once your order has been shipped, we will provide you with a tracking number. If you need assistance, please contact us. You can also click our Track Order page to check.

Order Processing & Production: 3-5 business days (Complex lenses may take longer, such as progressive lenses.).

For specific delivery times, please refer to our shipping policy page. We are committed to providing you with eyewear in the shortest possible time without compromising our high-quality standards.

Free shipping on orders over $79. For orders under $79, shipping fees vary by country and region. Please refer to our Shipping Policy page for details.

Generally, our express delivery is very stable and fast, ensuring timely delivery to your address. Please note that shipping methods, delivery times, and shipping costs vary by country.
In the event of a shipping delay, we will investigate the cause and may arrange for expedited shipping to ensure timely delivery of your order.
Please note that while we strive to minimize shipping delays, certain factors may be beyond our control (e.g., customs clearance processes or unforeseen events). Rest assured, we will always strive to resolve any issues and provide our valued customers with the best possible service.

You can contact us via email, and we will investigate the cause of the delay and actively communicate with you to negotiate a satisfactory solution. contact@eydologystore.com

We are committed to providing a positive shopping experience for our customers at Eydology. If you are not completely satisfied with your purchase, you may return:

• For requests made within 30 days of receiving your order, you can choose between a refund to your original payment method or a store credit.
• It is not possible to process a request for a credit/refund for non-quality issues if the request is made outside of this 30-day window.
• Each order is eligible for a one-time exchange/return. Please kindly note that the "exchange order" is not eligible for another exchange/return.

The original shipping fee of the order is non-refundable. Please ensure the items are in original condition, with the original case and tags. If there is a complimentary item in the order, it needs to be returned together.

To ensure quality and fairness, certain restrictions apply:

• Items showing damage, scratches, or signs of wear caused by misuse are not eligible.
• All items must be returned with original accessories and packaging.
• If your order contains multiple items, please return them together in one package.
• We reserve the right to decline a return if it does not meet the stated conditions.

AI-Powered Prescription Glasses
AI-powered prescription glasses are made-to-order based on advanced customization and technology integration. Due to their specialized nature, these items are not eligible for returns or exchanges once the order has been processed, unless there is a quality issue. This policy applies specifically to AI-powered prescription glasses.
*This policy applies specifically to AI-powered prescription glasses.

By following our return policy, we can continue to provide top-quality products and services to our valued customers. If you have any questions or need assistance with your return, please do not hesitate to contact the help center.

Please contact us by email, send us your order status and let us know if it meets the exchange and return criteria. Pack the items you wish to exchange or return and send them back to the address we provide. Once we receive them, we will inspect them, and if there are no issues, we will process the exchange or refund.

If we made an error, such as sending the wrong prescription, wrong items, or a product with a manufacturing defect, we will:

• Provide a prepaid shipping label for the return.
• Offer a replacement or a full refund to your original payment method or as Eydology Store Credit.

If the issue is not caused by a manufacturing defect or an error on our part, you will be responsible for the return shipping costs.

The following situations are considered non-manufacturing defects and are not eligible for prepaid return shipping:

• The prescription information entered during checkout was incorrect or incomplete.
• Dissatisfaction with the frame style, color, size, or overall appearance.
• Dissatisfaction with lens thickness, weight, or wearing experience resulting from the lens options selected by the customer.
• Personal preference issues, including comfort, fit, adaptation to a new prescription, or expectations regarding appearance.

All returned items are subject to inspection upon receipt. Eydology reserves the right to determine whether an issue is the result of a manufacturing defect or customer-provided specifications and preferences.

Please contact us immediately within 7 days of receiving your package and include:

• Order number
• Photos of the damaged or incorrect item
  We’ll arrange a replacement or refund as soon as possible.

If you want to modify or cancel your order, please contact Eydology Customer Service. Please note that if your order is already in the processing stage, additional processing fees may apply.

• Before Processing: FREE
• In Production: 10% of the Order Total
• After Shipment: 30% of the Order Total

Once an order has entered the production stage, a 10% processing fee will be charged to cover manufacturing costs already incurred.