Returns & Refunds

If you are not satisfied with the eyeglasses you have ordered from us, you may return them as described below.

We are committed to providing a positive shopping experience for our customers at Eydology. If you are not completely satisfied with your purchase, you may return:

  • For requests made within 30 days of receiving your order, you can choose between a refund to your original payment method or a store credit.
  • It is not possible to process a request for a credit/refund for non-quality issues if the request is made outside of this 30-day window.
  • Each order is eligible for a one-time exchange/return. Please kindly note that the "exchange order" is not eligible for another exchange/return.

AI-Powered Prescription Glasses:
AI-powered prescription glasses are made-to-order based on advanced customization and technology integration. Due to their specialized nature, these items are not eligible for returns or exchanges once the order has been processed, unless there is a quality issue. This policy applies specifically to AI-powered prescription glasses.
*This policy applies specifically to AI-powered prescription glasses.

The original shipping fee of the order is non-refundable. Please ensure the items are in original condition, with the original case and tags. If there is a complimentary item in the order, it needs to be returned together.

To ensure quality and fairness, certain restrictions apply:

  • Items showing damage, scratches, or signs of wear caused by misuse are not eligible.
  • All items must be returned with original accessories and packaging.
  • If your order contains multiple items, please return them together in one package.
  • We reserve the right to decline a return if it does not meet the stated conditions.

By following our return policy, we can continue to provide top-quality products and services to our valued customers. If you have any questions or need assistance with your return, please do not hesitate to contact the help center.

How to Return Your Glasses

Step 1
Confirmation

Email us at contact@eydologystore.comfor return approval.

Step 2
Preparation for shipping

Return glasses in unworn, original condition and packaging (including case and cloth). Include your name, contact info, order number, and reason for return.

Step 3
Attention to status

Ship via a traceable method.We are not responsible for lost or damaged returns.

Step 4
Refund or replacement

Refunds are processed within 7 days after receipt and will appear in your account within 5–7 business days.

How do I start a return?+

Please contact our customer service team first before returning any item.

📧 contact@eydologystore.com

Our team will provide the return instructions and the return address. Do not send your return to the address on the package. This is not the correct return address. Please do not ship items back without confirmation, as it may cause delays or failed processing.

Send us a message!

I sent my glasses back. What is next?+

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.

Who pays for return shipping?+

If we made an error, such as sending the wrong prescription, wrong items, or a product with a manufacturing defect, we will:

• Provide a prepaid shipping label for the return.
• Offer a replacement or a full refund to your original payment method or as Eydology Store Credit.

If the issue is not caused by a manufacturing defect or an error on our part, you will be responsible for the return shipping costs.

The following situations are considered non-manufacturing defects and are not eligible for prepaid return shipping:

• The prescription information entered during checkout was incorrect or incomplete.
• Dissatisfaction with the frame style, color, size, or overall appearance.
• Dissatisfaction with lens thickness, weight, or wearing experience resulting from the lens options selected by the customer.
• Personal preference issues, including comfort, fit, adaptation to a new prescription, or expectations regarding appearance.

All returned items are subject to inspection upon receipt. Eydology reserves the right to determine whether an issue is the result of a manufacturing defect or customer-provided specifications and preferences.

Will my shipping fee be refunded if I return my order?+

It depends on how the shipping was charged on your original order.

  • If your order originally qualified for free shipping: Free shipping is offered as a promotional benefit on eligible orders. If you return your order for a refund, the original outbound shipping cost that we paid to ship your order will be deducted from your refund.
  • If you paid for shipping when placing your order: Once your order has been shipped, the shipping fee is non-refundable.
Can I exchange my product instead of returning it?+

Yes, you may request an exchange for a different model, color, or size within 30 days of receiving your order. Please note that any price difference may apply.

For exchanges due to non-manufacturing defects, the customer is responsible for return shipping costs.

Once the returned item is received and inspected, we will begin processing the replacement order.

What if I receive damaged or incorrect items?+

Please contact us immediately within 7 days of receiving your package and include:

  • Order number
  • Photos of the damaged or incorrect item

We’ll arrange a replacement or refund as soon as possible.

How can I track my return status?+

Once your return is received, we will notify you by email. You can also contact our support team for updates.

How long does it take to receive my refund?+

Once your returned items have been received and inspected, we will process your refund within 7 days and will appear in your account within 5–7 business days.

What is Eydology Store Credit?+

Eydology Store Credit is a virtual credit linked to your Eydology account. You can use it for future purchases on our website.

How do I use my store credit?+

It is applied to your Eydology account so just select it in the Payment Method during Checkout.

Can l modify or cancel my order?+

If you want to modify or cancel your order, please contact Eydology Customer Service.

Can I return or exchange prescription AI glasses?+

AI-powered prescription glasses are custom-made using advanced technology and tailored to your specific requirements. Therefore, they are not eligible for returns or exchanges once the order has been processed, unless there is a quality issue.

What is Eydology's warranty policy?+

Eydology offers a 365-day warranty starting from the day you receive your eyewear. The warranty covers defects in material and workmanship.

For more information, please review our warranty policy